At Smith Army Surplus we will gladly accept back any item in original condition with a receipt within 2 weeks of purchase for an exchange or refund. We do not cover shipping costs incurred for returned items. We realize there may be special circumstances and they can be addressed on a case by case basis by management. Surplus items may not be as pictured.

Smith Army Surplus is not responsible for lost, stolen or damaged goods after orders are provided to the shipping carrier. (Note - all items are inspected before leaving the store premises).

In-Store Purchase Return Policy

Thank you for choosing to shop with us in-store. Please review our return policy outlined below:

No Refunds: We regret to inform you that we do not offer any refunds for purchases made in-store.
Exchange or Store Credit: We are delighted to offer exchanges or provide store credit within 7 days of the original purchase date. Items must be in their original condition and accompanied by proof of purchase.

Final Sale Items: Please note that all guns and knives are deemed as final sale items. These items cannot be returned or exchanged under any circumstances.

For any further inquiries or detailed information, please don't hesitate to contact us directly at the store. Visit our website for store locations: Smith Army Surplus Store Locations.

Thank you for your understanding and continued support.

Online Purchase Return Policy

Exchange / Refund Policy:

Smith Army Surplus wants you to be delighted with your new purchase. If your purchased items do not meet your expectations for any reason, we are glad to return or exchange your new and unused items within 30 days of the delivery date.

Please email us at [email protected] or call customer service at 613-546-0305. We are here to assist you and tackle every issue very professionally.

Please note that exchange or return is possible within a time-lapse of not more than 30 days upon delivery date. No refund will be issued to orders older than 7 days based on the delivery date. If you have any issues with the item purchased and your order is less than 30 days, we can consider an exchange only. If you would like to return an item an RMA (Return Merchandise Authorization number) is required. All unauthorized returns will be discarded if unclaimed within 30 days.

Steps to obtain an RMA:

• Send your exchange request and order number to [email protected] or call customer service at 613-546-0305. Document the defect with photo/video.

• Within 2-3 business days, we will email you a Return Authorization Number.

• Clearly mark the outside of your package with the Return Authorization Number and ship the package using any authorized shipping company. Customers are responsible for the shipping costs.

Returns (Refund or exchange of the new item within the warranty period):

All Guns and Knives are sold as final, with a 7-day exchange warranty provided for BB pellet and Airsoft guns against manufacturer defects, contingent upon presentation of original proof of purchase.
All products must be returned unmarked and unused in original packaging for a full refund. Items in plastic clam packaging, Ammo, CO2, green gas, lubricants, used batteries, clearance, and discounted items are not eligible for return or exchange. Returns are only available for items purchased online.

If these requirements are not met, Smith Army Surplus will cancel the refund or exchange and the customer must take the items back and pay for any shipping fee incurred.

When a return is not a result of our error, customers are accountable for all shipping costs with a 15% restocking fee for all extra handling costs that will be incurred during the entire process.

We recommend using a tracked and insured courier service as we will not cover any damages or loss in transit before the item reaches us.

No original shipping costs bore by customers are refundable. If you received free shipping on your original order, the actual shipping cost will be subtracted from your refund.

Once a refund has been agreed on the order, it must be cleared back onto the original payment method as we shall not issue a refund via a different method or to a different person.

Returns are usually processed in 3-5 business days upon receipt.

Manufacturer Defects (Items received with a defect):

We recommend testing your product and reporting any malfunctions immediately to us within 7 days of the delivery date.

If the product proves to be faulty due to any manufacturing defects coverable in its warranty policy, in this exceptional case we will repair it for free or provide you with a full refund that will also include the shipping charges paid in the purchase of the item.

No restocking fees shall be applicable and customers will not be subject to any shipping costs in the exchange or sending back the repaired item.

Damage Upon Arrival (if your package arrived damaged):

We will help you file a carrier claim with courier service in case your package has been damaged in transit and or it’s delivered in bad condition. Please contact us immediately for assistance.

Return back to our address (Wrong or incomplete address provided by customer):

Customers are duly requested to properly check their addresses upon checkout. For any return shipment and the customer wants a refund, a 10% restocking fee along with the actual shipping costs incurred will be charged.

In case the customer wants the package to be reshipped, the customer will have to pay a new shipping fee plus an additional $10 for handling/processing costs.

The item returned not in original packing:

Please note all returns with damaged packaging or missing components is subject to up to 50% restocking fees.

Warranty coverage:

• Warranty coverage usually lasts for 30 days upon product delivery unless otherwise stated

• If the product proves to be faulty due to any manufacturing defects, in this exceptional case we repair it free for you or provide you with a replacement item, covering all shipping costs and absolutely zero restocking fees.

What will void your warranty or refund?

• Any sort of modifications made by the user will nullify the warranty, for example removing the orange tip

• Trying to disassemble, upgrade or repair a product that will alter its originality

• Normal wears and tears or incorrectly maintaining the product

• Using the wrong tool that will damage screws, nuts, or bolts

• Use of incorrect batteries or wrong charging units

• Use of incorrect lubrications that will cause malfunction

• Using poor quality and cheap BBs that will cause internal damages

• Products with costs under $50

For any queries or assistance please contact email us at [email protected] or call customer service at 613-546-0305.